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What Do You Do When You Have Been Dislocated?

“I have been laid off three times in my career, never “dislocated” though because I’ve never worked for iHeart.”

Demetri Ravanos

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“Can you come down to my office for a meeting?”

It is a simple question with ominous implications. Not every meeting that begins with that sentence leads to you being laid off, but every time you get laid off, that sentence is how the conversation begins.

My heart truly goes out to all the now former iHeartMedia employees that heard those ten words last week. I know I am not alone in that sentiment, and trust me, I have been where those people are. I know my sentiment doesn’t do much to help them right now.

I have been laid off three times in my career, never “dislocated” though because I’ve never worked for iHeart. Each time I was scared, angry, and confused as I was escorted out of the building. I didn’t always think the people dropping the axe were the bad guys, but I also didn’t always realize that right away.

Last week’s layoffs employee dislocations at iHeart clusters across the country were not just devastating for the employees themselves. They had a real “writing on the wall” feeling for the whole industry.

I thought it might help this week to talk to some of the people on the receiving end of the dreaded sentence “we’re moving in a different direction.” Some folks wanted to put their name on it. Others wished to remain anonymous as non-competes and severance continue to be negotiated.

There was a wide swath of reactions in the folks I talked to. Some were sad. Others remained positive. Most were both depending on what was being asked.

“My co-host, Jake [Querey], actually called me as I was on my way in asking if I was fired. I told him I hadn’t heard anything, but I got an alert that morning that the social media passwords for the stations had been changed,” Derek Schultz, the former afternoon co-host on iHeart’s Indianapolis sports talker Fox Sports 1260, told me in an email. “He had be asked to come in immediately and we had always joked that once you get that ‘come in immediately’ text, that means it’s over. My SVP and Market President are great guys, who handled the situation very well. I talked with them briefly at the station, was given time to grab some things (they offered to pack up everything else) and was escorted out.”

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Despite being on the chopping block, Schultz says he was treated fairly and didn’t hold ill-will towards his bosses. “It was a difficult day for [my bosses] as well because we had three other people in our cluster, which isn’t very large when it comes to staff, get the boot as well. It wasn’t a local decision, so that left me with some shred of pride as I exited for the final time.”

Len Martez, who covered the Tampa Bay Buccaneers for iHeartMedia’s WDAE, told me that he is thankful for the professional growth he experienced as an iHeart employee. “Even though I walked through their doors with years of experience, I’ve had some quality work experiences at WDAE, from lead hosting shows, to one on one interviews with players, attending community events, not too mention the development of relationships with colleagues, media members & a major city sports radio audience.”

There are two moments that stand out as the most emotionally raw when this kind of thing happens. The first is that moment you realize that you have to let people know what happened. Family members, listeners, friends, they’re all going to have questions. The other moment comes the next morning when you don’t have anything to get ready for and for the first time you realize you have to figure out an answer to the questions “what am I supposed to do with the rest of my life?”.

“I knew the meeting was potentially bad so my mindset was somewhat prepared but you never want to hear the actual words. And I mention that because honestly other than a phone call with my former co-host I went on with my day, told myself I’m invoking my own 24 hour rule, before I address the layoff publicly,” Martez told me when I asked how he first reacted to being laid off.

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“I told my wife, who works from home. She started to cry, which was easily the worst part of the whole day,” one host, who wished to remain anonymous, told me. “After that I just sort of zoned out for a little bit. After an hour or so I told the rest of my family, and then let the outside world know what had happened. I was so dazed the entire time that those first few hours feel like a blur.”

Shea Raftus, who was a producer with 97.3 the Game in Milwaukee told me that the toughest part of getting let go was losing an environment where he felt his career was nurtured.

“The hosts and producers I worked with such as Mike Heller, Scott Dolphin, Ted Davis, Jon Arias, Dan Needles, Dario Melendez and Armen Saryan were awesome to work with with. And that’s the sad part: You build all these shows, a chemistry with your hosts and growing following of listeners and boom it’s gone,” he said in an email. “It’s hard to get better at what you do and build your skills up when the plug gets pulled so quickly.”

So what comes next for some of these folks? I asked Raftus if he had a plan to preserve his mental health as he embarks on a new job search.

“The best thing for me right now is to head back home to Houston, which I’ll likely be doing here in a few weeks. I’ve got an incredibly close group of friends down there and being around the people I care about while hitting the reset button is definitely the best thing for my mental health. I would definitely like to stay in the industry as I really love producing, but everything is on the table at this point. If the best thing for me is to take a different but more stable career path that leads to a better and healthier lifestyle then so be it. If something in the sports radio industry comes up that’s a fit though I would love to keep producing.”

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Schultz told me he took a day to digest everything before he started thinking about what comes next for him professionally. “After the first 24-hour period, I’ve spent some time each day talking to contacts and shaking trees to see if there are opportunities for me out there, both short-term and long-term. I’m grateful for 8 1/2 years at iHeart Indy and I wouldn’t trade it for the world, so that’s helped my mental health. I have the full support of a terrific family, friends, and colleagues, and annual passes to the Children’s Museum and Zoo for my three-year old, so I’m good.”

Seth Harp, program director and host for iHeart’s 97.3 the Game in Jacksonville (look at this beacon of creativity when it comes to station names!) feels good about his time at iHeart. “I’m proud of what we created in Jacksonville. The station is as strong as it’s ever been. We just completed the best back to back best months ratings wise in the entire decade. Very proud.”

That pride though doesn’t come without concern. When I asked Seth if he has thought about the possibility that he may never work in radio again, he is quick to answer.

“Of course. It’s a fragile business right now and has been for about a decade. I have been a part of two cluster sales in my career and have seen ‘irreplaceable’ people let go.”

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It’s the reason that he is not messing around when it comes to his mental health. Seth Harp told me that he isn’t just thinking about how to prioritize it as some sort of abstract concept. He has an actual plan to work through.

“Your mind turns into a blender after something like this,” he says. “Balance is everything when you are in this situation. I employ the T.H.I.N.K method:

  • Talk to the people that you love, love you, and that bring you happiness and joy 
  • Healthy Habits – Find one or two. Do it everyday. Structure while away from structure.  
  • Indooritis – Get out of the house or apartment. Accomplish something daily.
  • No Second Guessing – Save that for your autobiography down the road.   
  • Kindness – Chances are people that are trying to help have great intentions. Thank them.”

“A handful of potential employers have already reached out, which is promising, but the prospect of shuffling through all of that and trying to pick out the situation that’s going to be the best for me and my young family is daunting,” said a host who chose not to give his name. “This has all been a massive wrench thrown into my life at the worst possible time. Thankfully, I have a significant other and a support system that have been beyond fantastic in cushioning the blow.”

Certainly some of you are reading that with a level of contempt or jealousy. How can that guy complain when it’s clear everything will work out fine for him?

Look, even if you were successful enough in your last role for other stations in the market to treat the news that you are suddenly available as a reason to put their best foot forward, being unemployed is never easy. Empathy and compassion is always more helpful than the alternative. Sports radio is a competitive business, for sure, but right now is a time we all need to be supporting each other and willing to listen when someone that needs it reaches out for help or to talk.

Bomani Jones of ESPN always said something interesting when Kyler Murray was trying to decide between reporting to spring training with the Oakland As or declaring for the NFL Draft. “If you can make millions of dollars doing literally anything other than playing football, do it. Don’t put yourself through what you don’t have to.”

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That quote is about the physical toll football takes on the human body, but maybe you could replace the word “football” with the word “radio” in that quote and it works just as well. Now might be a good time to ask yourself “Can I be happy doing something else?”.

This is a highly competitive business. Most of us experience rejection or disappointment way more than we experience major wins. It doesn’t make you a failure or weak to decide that isn’t what you want out of you professional life.

If you’re reading this because you’re one of the people that just lost their job or you’re reading this because friends did and you don’t know how to help, know that I have been there before. My email address is below. You can always reach out for a sympathetic ear. I don’t know if I can do much more for you than just listen, but having gone through this myself a few times, I can tell you that one thing that helps a lot is having someone just listen and not try to offer answers.

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It’s a scary time for a lot of people in this business, so if you’re a pray-er say a prayer. If you’re not, figure out a way to do something good for these folks. It’s easy and fair to point fingers at iHeart and say the company is ruining a great industry, but blame only gets you so far. Ask what you can do to help, and then follow through on whatever your friend, who is in a land of fear and confusion requests…within reason, of course.

Those of you that lost jobs are not alone. Make a plan. Work your contacts. Only an asshole wouldn’t be rooting for you right now or be willing to help.

BSM Writers

The Future Is Now, Embrace Amazon Prime Video, AppleTV+

As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible.

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This week has been a reckoning for sports and its streaming future on Amazon Prime Video, AppleTV+, ESPN+, and more.

Amazon announced that Thursday Night Football, which averaged 13 million viewers, generated the highest number of U.S. sign ups over a three hour period in the app’s history. More people in the United States subscribed to Prime during the September 15th broadcast than they did during Black Friday, Prime Day, and Cyber Monday. It was also “the most watched night of primetime in Prime Video’s history,” according to Amazon executive Jay Marine. The NFL and sports in general have the power to move mountains even for some of the nation’s biggest and most successful brands.

This leads us to the conversation happening surrounding Aaron Judge’s chase for history. Judge has been in pursuit of former major leaguer Roger Maris’ record for the most home runs hit during one season in American League history.

The sports world has turned its attention to the Yankees causing national rights holders such as ESPN, Fox, and TBS to pick up extra games in hopes that they capture the moment history is made. Apple TV+ also happened to have a Yankees game scheduled for Friday night against the Red Sox right in the middle of this chase for glory.

Baseball fans have been wildin’ out at the prospects of missing the grand moment when Judge passes Maris or even the moments afterwards as Judge chases home run number 70 and tries to truly create monumental history of his own. The New York Post’s Andrew Marchand has even reported there were talks between YES, MLB, and Apple to bring Michael Kay into Apple’s broadcast to call the game, allow YES Network to air its own production of the game, or allow YES Network to simulcast Apple TV+’s broadcast. In my opinion, all of this hysteria is extremely bogus.

As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible. Amazon brought in NBC to help with production of TNF and if you watch the flow of the broadcast, the graphics of the broadcast, NBC personalities like Michael Smith, Al Michaels, and Terry McAuliffe make appearances on the telecast – it is very clear that the network’s imprint is all over the show.

NBC’s experience in conducting the broadcast has made the viewing experience much more seamless. Apple has also used MLB Network and its personalities for assistance in ensuring there’s no major difference between what you see on air vs. what you’re streaming.

Amazon and Apple have also decided to not hide their games behind a paywall. Since the beginning of the season, all of Apple’s games have been available free of charge. No subscription has ever been required. As long as you have an Apple device and can download Apple TV+, you can watch their MLB package this season.

Guess what? Friday’s game against the Red Sox is also available for free on your iPhone, your laptop, or your TV simply by downloading the AppleTV app. Amazon will also simulcast all Thursday Night Football games on Twitch for free. It may be a little harder or confusing to find the free options, but they are out there and they are legal and, once again, they are free.

Apple has invested $85 million into baseball, money that will go towards your team becoming better hypothetically. They’ve invested money towards creating a new kind of streaming experience. Why in the hell would they offer YES Network this game for free? There’s no better way for them to drive subscriptions to their product than by offering fans a chance at watching history on their platform.

A moment like this are the main reason Apple paid for rights in the first place. When Apple sees what the NFL has done for Amazon in just one week and coincidentally has the ability to broadcast one of the biggest moments in baseball history – it would be a terrible business decision to let viewers watch it outside of the Apple ecosystem and lose the ability to gain new fans.

It’s time for sports fans to grow up and face reality. Streaming is here to stay. 

MLB Network is another option

If you don’t feel like going through the hassle of watching the Yankees take on the Red Sox for free on Apple TV+, MLB Network will also air all of Judge’s at bats live as they are happening. In case the moment doesn’t happen on Apple TV+ on Friday night, Judge’s next games will air in full on MLB Network (Saturday), ESPN (Sunday), MLB Network again (Monday), TBS (Tuesday) and MLB Network for a third time on Wednesday. All of MLB Network’s games will be simulcast of YES Network’s local New York broadcast. It wouldn’t shock me to see Fox pick up another game next Thursday if the pursuit still maintains national interest.

Quick bites

  • One of the weirdest things about the experience of streaming sports is that you lose the desire to channel surf. Is that a good thing or bad thing? Brandon Ross of LightShed Ventures wonders if the difficulty that comes with going from app to app will help Amazon keep viewers on TNF the entire time no matter what the score of the game is. If it does, Amazon needs to work on developing programming to surround the games or start replaying the games, pre and post shows so that when you fall asleep and wake up you’re still on the same stream on Prime Video or so that coming to Prime Video for sports becomes just as much of a habit for fans as tuning in to ESPN is.
  • CNN has announced the launch of a new morning show with Don Lemon, Poppy Harlow and Kaitlin Collins. Variety reports, “Two people familiar with plans for the show say it is likely to use big Warner Bros. properties — a visit from the cast of HBO’s Succession or sports analysis from TNT’s NBA crew — to lure eyeballs.” It’ll be interesting to see if Turner Sports becomes a cornerstone of this broadcast. Will the NBA start doing schedule releases during the show? Will a big Taylor Rooks interview debut on this show before it appears on B/R? Will the Stanley Cup or Final Four MVP do an interview on CNN’s show the morning after winning the title? Does the show do remote broadcasts from Turner’s biggest sports events throughout the year?
  • The Clippers are back on over the air television. They announced a deal with Nexstar to broadcast games on KTLA and other Nexstar owned affiliates in California. The team hasn’t reached a deal to air games on Bally Sports SoCal or Bally Sports Plus for the upcoming season. Could the Clippers pursue a solo route and start their own OTT service in time for the season? Are they talking to Apple, Amazon, or ESPN about a local streaming deal? Is Spectrum a possible destination? I think these are all possibilities but its likely that the Clippers end up back on Bally Sports since its the status quo. I just find it interesting that it has taken so long to solidify an agreement and that it wasn’t announced in conjunction with the KTLA deal. The Clippers are finally healthy this season, moving into a new arena soon, have the technology via Second Spectrum to produce immersive game casts. Maybe something is brewing?
  • ESPN’s Monday Night Football double box was a great concept. The execution sucked. Kudos to ESPN for adjusting on the fly once complaints began to lodge across social media. I think the double box works as a separate feed. ESPN2 should’ve been the home to the double box. SVP and Stanford Steve could’ve held a watch party from ESPN’s DC studio with special guests. The double box watch party on ESPN2 could’ve been interrupted whenever SVP was giving an update on games for ESPN and ABC. It would give ESPN2 a bit of a behind the scenes look at how the magic happens similarly to what MLB Tonight did last week. Credit to ESPN and the NFL for experimenting and continuing to try and give fans unique experiences.

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BSM Writers

ESPN Shows Foresight With Monday Night Football Doubleheader Timing

ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7 and then 10 on their primary channel.

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The Monday Night Football doubleheader was a little bit different this time around for ESPN.

First, it came in Week 2 instead of Week 1. And then, the games were staggered 75 minutes apart on two different channels, the Titans and Bills beginning on ESPN at 7:15 PM ET and the Vikings at the Eagles starting at 8:30 PM on ABC and ESPN+. This was a departure from the usual schedule in which the games kicked off at 7:00 PM ET and then 10:00 PM ET with the latter game on the West Coast.

ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7:00 PM and then 10:00 PM ET on their primary channel. That’s the typical approach, right? The NFL is the most valuable offering in all of sports and ESPN would have at least six consecutive hours of live programming without any other game to switch to.

Instead, they staggered the starts so the second game kicked off just before the first game reached halftime. They placed the games on two different channels, which risked cannibalizing their audience. Why? Well, it’s the same reason that ESPN was so excited about the last year’s Manningcast that it’s bringing it back for 10 weeks this season. ESPN is not just recognizing the reality of how their customers behave, but they’re embracing it.

Instead of hoping with everything they have that the customer stays in one place for the duration of the game, they’re recognizing the reality that they will leave and providing another product within their portfolio to be a destination when they do.

It’s the kind of experiment everyone in broadcasting should be investigating because, for all the talk about meeting the customer where they are, we still tend to be a little bit stubborn about adapting to what they do. 

Customers have more choices than ever when it comes to media consumption. First, cable networks softened the distribution advantages of broadcast networks, and now digital offerings have eroded the distribution advantages of cable networks. It’s not quite a free-for-all, but the battle for viewership is more intense, more wide open than ever because that viewer has so many options of not just when and where but how they will consume media.

Programmers have a choice in how to react to this. On the one hand, they can hold on tighter to the existing model and try to squeeze as much out of it as they can. If ESPN was thinking this way it would stack those two Monday night games one after the other just like it always has and hope like hell for a couple of close games to juice the ratings. Why would you make it impossible for your customer to watch both of these products you’ve paid so much to televise?

I’ve heard radio programmers and hosts recite take this same approach for more than 10 years now when it comes to making shows available on-demand. Why would you give your customers the option of consuming the product in a way that’s not as remunerative or in a way that is not measured?

That thinking is outdated and it is dangerous from an economic perspective because it means you’re trying to make the customer behave in your best interest by restricting their choices. And maybe that will work. Maybe they like that program enough that they’ll consume it in the way you’d prefer or maybe they decide that’s inconvenient or annoying or they decide to try something else and now this customer who would have listened to your product in an on-demand format is choosing to listen to someone else’s product entirely.

After all, you’re the only one that is restricting that customer’s choices because you’re the only one with a desire to keep your customer where he is. Everyone else is more than happy to give your customer something else. 

There’s a danger in holding on too tightly to the existing model because the tighter you squeeze, the more customers will slip through your fingers, and if you need a physical demonstration to complete this metaphor go grab a handful of sand and squeeze it hard.

Your business model is only as good as its ability to predict the behavior of your customers, and as soon as it stops doing that, you need to adjust that business model. Don’t just recognize the reality that customers today will exercise the freedom that all these media choices provide, embrace it.

Offer more products. Experiment with more ways to deliver those products. The more you attempt to dictate the terms of your customer’s engagement with your product, the more customers you’ll lose, and by accepting this you’ll open yourself to the reality that if your customer is going to leave your main offering, it’s better to have them hopping to another one of your products as opposed to leaving your network entirely.

Think in terms of depth of engagement, and breadth of experience. That’s clearly what ESPN is doing because conventional thinking would see the Manningcast as a program that competes with the main Monday Night Football broadcast, that cannibalizes it. ESPN sees it as a complimentary experience. An addition to the main broadcast, but it also has the benefit that if the customer feels compelled to jump away from the main broadcast – for whatever reason – it has another ESPN offering that they may land on.

I’ll be watching to see what ESPN decides going forward. The network will have three Monday Night Football doubleheaders beginning next year, and the game times have not been set. Will they line them up back-to-back as they had up until this year? If they do it will be a vote of confidence that its traditional programming approach that evening is still viable. But if they overlap those games going forward, it’s another sign that less is not more when it comes to giving your customers a choice in products.

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BSM Writers

Media Noise: Sunday Ticket Has Problems, Marcellus Wiley Does Not

Demetri Ravanos

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On this episode of Media Noise, Demetri is joined by Brian Noe to talk about the wild year FS1’s Marcellus Wiley has had and by Garrett Searight to discuss the tumultuous present and bright future of NFL Sunday Ticket.

ITunes: https://buff.ly/3PjJWpO

Spotify: https://buff.ly/3AVwa90

iHeart: https://buff.ly/3cbINCp

Google: https://buff.ly/3PbgHWx

Amazon: https://buff.ly/3cbIOpX

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