“And, that’s the way it is.”
Walter Cronkite’s legendary sign off.
But, that’s the way it WAS.
We delivered the news. Viewers consumed it.
We lectured. They listened.
Now, the audience has choices. And lots of them. They can scroll through Twitter and Facebook and get their news when they want to in a matter of minutes or have it delivered to their inbox first thing in the morning, instead of waiting for the 5pm news.
In order to be relevant, we have to be in relevant places. We have to go to where the audience is. And, we have to ENGAGE.
Engagement isn’t a trend relegated to influencers on Instagram.
It’s what every business needs to survive, including news outlets. ESPECIALLY news outlets, who are trying to build, or in some cases, rebuild audience loyalty and trust.
And, quite frankly, news outlets, fall short in this area and I was reminded of that this week, as I was scrolling through Twitter.
Re-tweeting links isn’t enough.
Updating Facebook feeds isn’t enough.
Many journalists look at digital as being “stupid,’ and quite frankly, a chore, an aggravation and an annoyance.
As a former local TV news producer, I remember when they first started coming to us in the newsroom and asking us to provide material for social media. The veterans didn’t take too kindly to it. I include myself in that. We didn’t get it.
But, change was knocking on the door, and we were too arrogant and set in our ways to allow it in.
Now, the door has been kicked in.
How we connect is changing and we have to change with it. We can’t just lecture. We have to listen. It needs to be a two-way conversation. It needs to be more inclusive and, most of all, relevant.
In order to be relevant, you have to show up in relevant places.
Go where your audience is. You want Millennials? You want GEN Z? You HAVE to, at the very least, be on Instagram. If newsrooms want to reach younger audiences, they should also include them in the process. Last year, The University of Missouri had its first-ever Instagram local news summer fellowship, a project from Instagram and the Reynolds Journalism Institute at Mizzou.
- One billion people use Instagram every month.
- 500 Million use Instagram Stories every day.
- 200 Million Instagram users visit at least one business profile daily.
Today, I went to go look at the Instagram pages of some local TV news outlets. Not one of them had any original Stories they’d created and they hadn’t posted in their feed since 9/11.
That was 5 days ago.
In the last five days:
- Hurricane Sally hit our shores
- People as far east as New York felt the effects of wildfires still raging in California
- The World Health Organization recorded its highest single-day increase in global infections since the pandemic began
- President Trump participated in a Town Hall meeting
- Apple took on Peloton with Apple Fitness+
- Not to mention the soap opera of Oracle’s TikTok bid…
There really is nothing more expensive than a missed opportunity. And, that’s a lot of missed opportunity.
“If your halfhearted efforts to engage your audience amount to robotically re-tweeting story links or slapping a general “Tell Us Your Thoughts” box at the end of the story or pleading with your viewers to simply blabber on about whatever they reckon, you might as well start looking for another line of work. Authentic engaged journalism requires a human touch.”
-Jake Batsell/Engaged Journalism: Connecting With Digitally Empowered News Audiences
Journalism is about people.
I was lucky enough to work on a morning show, where we were more concerned with putting a smile on the face of a cancer patient than we were an Emmy.
After producing television for more than 20 years, I can tell you with conviction that my biggest accomplishment was 50 “LIVE IN YOUR NEIGHBORHOOD” shows. Fifty LIVE 5-hour broadcasts that started before the advent of wireless cameras.
There were a lot of live trucks, a lot of cable, a lot of different locations that were plotted out like a military operation. We didn’t stay in one spot like most live broadcasts. When we said “LIVE IN YOUR NEIGHBORHOOD,” we meant it. We were everywhere.
It was an engineering feat. But, the biggest feat of all was that we had gone to where the audience was, acknowledging where they lived, how they lived and what was important to them.
We had done a show in Ferguson, Missouri before the summer of 2014. We had gotten to know a lot of Ferguson’s residents and business owners, including Natalie Dubose from Natalie’s Cakes & More— who had just opened her business that summer.
We had built a relationship. And, I’ll never forget waiting for her in the lobby in the early morning hours when video of her tear-stained face went viral. Two years later, we were back again in Ferguson live in her neighborhood again.
We put a lot of stock in Nielsen ratings and ad revenue. But, when is the last time we measured our purpose, our impact?
We assign stories, interview, write and shoot the story and move onto the next day. Problem with that is, we move on, but maybe the world doesn’t. Asking questions and actually reading the answers can give life to a story we thought was done and over. We created the 24-hour news cycle. In other words, we are guilty of putting stories to bed way before their bedtime.
I don’t believe local journalism needs saving. It needs reviving. Throw out the old playbook. We need to rethink the way we tell stories and where we’re telling them.
The Washington Post gets it. That’s why they have their own TikTok guy, Dave Jorgenson, who’s one of TikTok’s most surprising breakout successes. He’s using the short form videos to entertain and inform at the same time. You might not see some of his younger TikTok followers ever holding a Washington Post newspaper, but you will see Dave in their hands, on their screens.
FOX 46 Good Day Charlotte Meteorologist, Nick Kosir, gets it. He’s danced his way to 1.6 million followers on Instagram.
Amanda Jaeger at THV11 in Little Rock gets it. She and her mesmerizing “anchor voice” has one million followers on TikTok.
“It’s not a fad—you know you have to do it,” said Meredith Artley, managing editor of CNN Digital. “The days of news organizations’ doing a story on whatever format and pushing it out there, those days are over. They’re done. The organizations that get that are the ones that are going to win.”
As Jake Batsell tells in his book Engaged Journalism: Connecting With Digitally Empowered News Audiences, he was surprised to learn Walter Cronkite never started to proactively meet with his audience until after he left the news desk.
Batsell had tentatively titled his book “Ready to Engage,” until he was told by a newsroom veteran:
“I think you’re being too kind. I think it’s Engage or Die.”
Angel James is a former Supervising Producer of St. Louis’ #1 morning show, KTVI’s Fox 2 News in the Morning. In her 22 years at Fox 2, she helped grow the local television brand from a very distant third place to the city’s top brand. She’s originally from Virginia Beach, which is where her television producing career began at WTKR-TV News Channel 3 in Norfolk. She also spent time as a newspaper reporter for The Daily Press & The Denbigh Gazette. Angel now operates her own social media company helping small businesses. To learn more visit her website, https://www.angelmjames.com/.
Nick Kayal Move Highlights Growing Appetite for News/Talk
Kayal moving to News/Talk is a trend that we continue to see in our business and there are several reasons why this will happen.
Sports Talk to News Talk.
The trend continued this week when Nick Kayal announced would be the next morning show host at WPHT in Philadelphia. In full disclosure, I know Nick, as I was an intern as he was an employee and growing his career at 97.5 The Fanatic in Philadelphia. Nick built a very solid sports talk resume, but decided to make the move to news/politics.
As I was reading his announcement on social media this week, I felt like I was reading my own reasons for leaving sports talk for news talk on a permanent basis five years ago. Nick wrote, “Over the past 6-7 years, my apetite for political content has increased and now I finally get to voice my opinion on these subject matters.”
Expect this to be a trend that we continue to see in our business and there are several reasons why this will happen.
First off, sports talk is oversaturated. There’s just too much of it, and at some point we’ve crossed the threshold where supply has exceeded demand. There will always be room for great sports talk hosts, but jobs aren’t growing in that space, and in fact, are likely to shrink in future years.
Meantime, if we flip to the News Talk side of the business, the number of jobs expanding is admittedly also not a big part of the equation, but there is less competition in the space for those jobs when compared to Sports Talk, especially when it comes to younger hosts and employees.
I say the following with all the love in the world for my News Talk colleagues: I was at this week’s FAIR (Federation for American Immigration Reform) Radio Row event, and as a 34-year-old, I felt like a college kid given that I was significantly younger than most of my fellow hosts. There’s nothing wrong with that for right now, as many of them are still sharp, on their game, and delivering great ratings and revenue for their respective stations, but if we look 5-10 years down the road, they may want to find themselves on a beach or ski slope on a more regular basis. So, the next wave of News Talk hosts may not be in the News Talk space right now, and given the greater number of employees in Sports Talk, they may very well be over there.
This is a natural migration for both sides. The News Talk bench is not deep and as the younger Sports Talk employee gets older, their interests may change. Most 25-35 year-olds care more about sports than news and politics. But as a generation that grew up during the explosion of Sports Talk approaches and enters their 40’s, their interests and desires could shift as well.
Just as important in this conversation is the fact that we all know sports, politics and culture continue to collid, for better or for worse, and those who may have more conservative-leaning beliefs and opinions are more likely to try and make that move.
As someone who spent several years in sports talk and maintain strong relationships there, I know those who don’t pray at the “Alter of Woke” feel like their opinions aren’t welcomed and will be shunned by their colleagues and bosses. They mask it, as they like to a prefer to talk about the games anyway. But when sports and culture collide, they clam up or just toe the line.
How long will that last? How long will they want to continue to bottle it up?
I’m not here to answer it for them, but I know that for me, there was a point where I thought I’d rather spend four hours a day talking about things that impact my city, state and country than discussing whether or not a quarterback missed an open receiver on 3rd and 10 or a pitcher was left in a game too long.
Don’t get me wrong, I still love sports and love being a sports fan, but hosting a daily, local show where that is part of the job became less appealing when given alternative options. And I don’t believe I will be alone in this regard, especially as we move forward through the next several years in our business.
Additionally, the icing on the cake is that in many towns, major sports news that a News Talk host will find interesting is, in fact, news, and will be a fit for the program. In Philadelphia, the Eagles are news on Monday after a loss to the Giants. In Kansas City, the Chiefs are news. Nothing is bigger. I do a Chiefs segment on Friday and Monday during football season. You can’t do four hours on it, but mixing it in is part of the job if you’re in a big sports town.
Now, there is a downside. As I told Nick Kayal in a personal note after his announcement, “Be prepared to be shunned by some of your former sports colleagues”.
A sad reality, but true, in my experience. Hey, that’s the “Tolerant Left”, right?
If you can get over that, which should be easy, then come on over. We’re having fun, making great content, and always looking for who and what is next.
Pete Mundo is the morning show host and program director for KCMO in Kansas City. He graduated from Villanova University, and has worked for FOX News Talk Radio, WCBS Newsradio 880, Bloomberg Radio. WFAN, CBS Sports Radio, WEER 88.7FM, ESPN 1230/1320, and, K-1O1 and Z-92. He has also won an Oklahoma Association of Broadcasters small-market award for his coverage of the Bobbie Parker trial in the summer of 2011. To interact, find him on Twitter @PeteMundo.
Nick Kayal Transitions from Talking Sports to News/Talk
Kayal has worked almost exclusively in radio sports in Nashville, Atlanta, Philadelphia, and other cities, but made the switch to talking politics.
Seasons change, minds change, and jobs certainly do.
Nick Kayal has worked almost exclusively in radio sports in Nashville, Atlanta, Philadelphia, and other cities. He most recently left Sports Radio 92.9 The Game to do mornings on 1210 WPHT in Philadelphia.
This isn’t just a job change for Kayal. It’s an entirely different animal. He’s switching from sports to news and talk.
“Kayal and Company is the perfect show for me to host,” Kayal said. “I’ve got a multi-voiced show with an outstanding supporting cast. Greg Stocker and Dawn Stensland will have open microphones. We’ll have a guest from time to time. Some calls here and there, but it won’t be caller-heavy.”
Kayal said it will be a ‘good blend of things.’
The change has been in the works since the beginning of the year but was announced just yesterday. Former morning host Rich Zeoli will be moving to afternoons. Kayal said Zeoli has been looking forward to that.
“Rich knew the change was coming,” Kayal explained. “He was involved in the discussions. I think he really wanted to change his lifestyle. He even said so on air. Afternoons are where he started and I think he wanted to get back to that family balance. Rich is going to continue to do what made him so successful in the mornings. He does a great job at building an audience.”
Kayal said they will keep a lot of the same segments on the show. Instead of talking about Jalen Hurts of the Eagles, they’ll be talking about Joe Biden. The passion for sports and politics in Philly is the same, Kayal explained. “I don’t think my prep or delivery will change much. I want to hit on big stories, but I’m not going to filibuster on a topic.”
Getting ready for the new show, Kayal has had lunch with Stocker a few times to chat. Stocker will also serve as the show’s executive producer. The two have kept in touch through the spring and summer, and Kayal has been in Philadelphia for nearly a month.
Kayal said the response to the change has been overwhelmingly positive among listeners.
“Twitter is usually a cesspool of negativity,” he said. “But this announcement has been 95% positive. Just a couple of negative responses here and there.
Kayal served as a host at crosstown sports 97.5 The Fanatic WPEN from 2009-2015 and doesn’t think the switch of focus will cause the show to lose listeners.
“I imagine some of the people who listened to me in sports might be a little shocked to hear me dealing with news topics,” Kayal said. “Listeners hate change, by and large. After a host change some might say they’re never listening again. That station is dead to me. People have their routines and they don’t like it when somebody or something messes that up. Most usually come back. Radio is very habitual.”
He doesn’t think he’ll miss sports all that much. That isn’t to say he’ll never do sports again, or that he’s sick of sports.
“After 15 years of talking about nothing but sports, if I spent any more four-hour cycles talking about it, I’d blow my head off.”
The show may touch on a major sports story if it happens, especially in Philadelphia.
“We might talk for a couple minutes after a win or loss. But one of the reasons I wanted to do this was the diversity of topics. I have an interest in a lot of things, including pop culture. We’re going to be dealing with a full menu of topics.”
He said any time you’re talking conservative news and politics, it’s the best of both worlds.
“You may not want to listen to some of the mainstream media, so you turn to conservative radio. You have liberals who will listen to call you on your mistakes, but I’m open to that. The same goes the other way.”
Kayal said he won’t mind admitting if he’s wrong on the air, like some other hosts.
“There’s going to be some guys that BS their way through everything, stick to script,” he explained. “There are times when conservatives or liberals are off base, say something I don’t agree with. I’ll call them out on that.”
Dawn Stensland will be the news anchor at the top of the hour and co-host.
“Dawn is like the protective mom who will go to bat for you,” Kayal said. “Rich Zeoli told me that this morning and said she’d go to bat for me too.”
Kayal will have a prep sheet going into the show, but he’s not afraid to dump one thing if another is working.
“I’ll call an audible at the line of scrimmage, so to speak. I want things to be organic on the show. If people are reacting to a topic, you can always get to an item in your preparation the next day. No need to rush. You have to go hard all the way through the show, finish strong. Like every other show I’ve done. There are benchmarks you need to hit during your show. People will listen for a period of time. If they’re in the car on the way to work, they’ll hear something. Then I have to approach the next hour as though nobody has heard the news, reset on the topic like it’s the first time I’m doing it. More than likely it’s a new audience. You can’t afford to have a bad segment.”
Sure, that can be beyond stressful. But if you come in prepared, if you have an opinion, make somebody laugh, make somebody mad, you’re doing something right.
“I want listeners to get the sound of the show,” Kayal said. “You’ll tune in to hear us having an exchange, bouncing off each other. I like to think we all have an innate ability to know where something is going, but chemistry between the hosts is going to be a major thing.”
If everyone on the show has the same vision and check our egos at the door, Kayal said they’ll have a good show. He explained a show will have great ratings periods, and there’s a chance they will fall off. But the show must always deliver the best it can.
Kayal went to school for criminal justice and pre-law at Temple. He studied political science for about a year, then changed to pre-law during his sophomore year. He thought he’d be a defense attorney or prosecutor.
“Law school only lasted three months,” Kayal said. “I just knew it wasn’t for me.”
Some of the things he learned during his undergraduate degree and stint at law school helped him craft his arguments on the air.
“I use those skill sets and traits in a monologue or during an interview,” he said. “It taught me how to ask leading questions. We’ll talk about crime on the show. It’s really about putting on a performance. So many guys are infatuated with being right, getting ratings, and revenue. To me, it’s not all about being right.
He’d been reading Barrett Sports Media for a long time and came across a job opening for his new station, WPHT.
“I’d always had the desire to do political stuff,” Kayal said. “I was working for Audacy in Atlanta, so coming to Philadelphia was almost like going through a transfer portal. Going back home has been icing on the cake. The process started in January of this year. They flew me out in March, and we did a two-hour mock show off the air. They had me fill in for Rich a couple of times in April. After the third week, I could tell they were pleased, and they offered me the job in June. I had to sit on it until yesterday.”
We now know Kayal can be trusted with a secret.
Jim Cryns writes features for Barrett News Media. He has spent time in radio as a reporter for WTMJ, and has also served as an author and former writer for the Milwaukee Brewers. To touch base or pick up a copy of his book: On Story Parkway: Remembering Milwaukee County Stadium, available on Amazon, email email@example.com.
The Intersection of Radio and Politics
Anybody with a radio career longer than one rating book has witnessed a stunt or two. Stunts can be remarkably effective for calling attention to something.
Four of the most enjoyable years of my life were spent on Capitol Hill as Communications Director for Congressman Michael R. Turner (R-OH). Mr. Turner is currently the ranking Member of the influential House Armed Services Committee. Should Republicans take back the House in November, he will likely become the committee Chairperson.
When talking to old media friends during that period, I often explained that the job wasn’t that different from broadcasting. The Congressman was like the “morning guy,” and the communications position was similar to the marketing and promotions role.
When Texas and Florida Governors Abbott and DeSantis began sending illegal immigrants, or unregistered persons for the more politically correct, from their states to Democrat strongholds, critics referred to it as a stunt. Neither of the governors seems to mind the term stunt.
Anybody with a radio career longer than one rating book has witnessed a stunt or two. Stunts can be remarkably effective for calling attention to something.
I don’t know if the “Concert for Bangladesh,” the granddaddy of benefit concerts, solved the refugee problem or if “Live-Aid” ended hunger. I am sure that these events, which were stunts when you think about them, created massive attention for important causes.
When we first put Howard Stern on WYSP-Philadelphia, we had no idea what the ratings impact would be. At the time, there was no shortage of critics who said: “it will never work.”
We couldn’t know, with certainty, whether broadcasting a show from New York would work in Philly. We were sure that doing it would get WYSP, a moribund station, a great deal of attention. At worst, it would be a “stunt.” At best, well, that’s in the history books.
Speaking of Howard, I believe Donald Trump, a regular guest on The Stern Show for approximately 20 years, ripped off “The King of All Media’s” 1980s and 90s formula to win the presidency. Think about it:
- He never apologizes – no matter what
- The more outrageous, the better
- He plays to a dominantly male audience who loves and defends him
- He does what he does for his fans
- It’s always “us” against the world
- He picks feuds with others and then sics his fans on the attacked
- The only thing better than the celebrity feuds is staff in-fighting
- His live events are huge love-fests
What else do politicians have in common with broadcasters?
Ronald Reagan was called “The Great Communicator.” Reagan graduated from Eureka College in 1932. Later that year, his public career began as a WOC-AM/Davenport, Iowa sports announcer. He moved to WHO-AM/Des Moines in 1933, where he famously recreated baseball games using ticker tape reports. He went to California to cover spring training for the Cubs, which launched his Hollywood career.
Radio demands storytelling skills: The best in class in politics and radio are great storytellers. What do you know about Abraham Lincoln’s personality? He loved to tell a tale. In the opening minutes of Steven Spielberg’s “Lincoln,” the president (played by Daniel Day-Lewis) tells a couple of free Black soldiers about the travails of barbers who have cut his hair.
In another scene at the War Department telegraph office, Lincoln offers an anecdote about Ethan Allen, prompting an incredulous Secretary of War Edwin Stanton (Bruce McGill) to proclaim: “You’re going to tell a story! I don’t believe that I can bear to listen to another one of your stories right now.”
At his best, Joe Biden tells stories. He has always gotten confused about numbers and details, not unlike Reagan. But he effectively uses stories to make his point. That’s how he became “Scranton Joe” and why we know “Corn Pop was a bad dude.”
Positioning matters: In 1992, realizing that the recession was the top issue on voters’ minds, Bill Clinton’s campaign advisor, James Carville created the positioning statement, “It’s the economy, stupid.” Clinton stayed on message, promising to “focus like a laser beam on the economy.”
In 2008, Barack Obama simplified his positioning to a single word: Hope, to which he added the slogan, “Yes we can!” It brilliantly captured the zeitgeist and catapulted the first-term Senator to the White House.
Focus on a few big ideas at a time: Over the years, radio programmers have learned to focus on a couple of essential things at a time. When Barack Obama took office, he had a lengthy list of items that needed attention. The economy, unemployment, bank bailouts, and U.S. auto manufacturers were in trouble. Fighting continued in Iraq and Afghanistan. Bin Laden was still hiding, and the president wanted to use his popularity to pass healthcare legislation. It was too much for the public to follow, and it appeared nothing positive was happening.
A 55% to 43% margin agreed that “since he’s taken over in the White House, Obama has tried to handle more issues than he should,” in a March 2009 CNN/Opinion Research survey.
Reagan kept his agenda simple. He wanted to make the government smaller and less intrusive. He did that through tax cuts, known as “Reaganomics.” He wanted to win the Cold War by building up the military. Everything else was secondary.
Radio is a personal medium: Air personalities have always gotten out and pressed the flesh. Many figured out early in the game to use social media to build relationships with listeners.
Bill Clinton understood the power of building connections (no pun intended). Remember the first Presidential Town Hall Debate? A voter asked the candidates (Clinton, George H. W. Bush, Ross Perot) a question about how the economy (national debt) affected them personally. Clinton walked to the edge of the stage, as close to the audience as he could. Only Clinton answered in human and non-technical language in what became known as the “I feel your pain” moment.
During the same town hall debate, Bush checked his watch. These two moments pretty much sealed the election for Clinton.
Program to your P1s: In politics, they call it “playing to your base.” Whatever your thoughts about Trump, no president has ever focused so intently on their base.
Biden ran on a “Cume” strategy. He was going to unite everybody. During the Democrat primaries, he may not have been most voters’ first choice, but he was everybody’s second choice. During the general, Biden had broader appeal. According to a Morning Consult exit poll, 44% of Biden voters said their vote was more against Trump than for Biden, compared to 22% of Trump voters who said their ballot was primarily against Joe Biden.
The concepts behind successful radio stations and winning political campaigns are similar. During my four years on Capitol Hill, I used countless lessons learned as a program director. When I returned to radio four years later, the skills I acquired in Washington helped make me a more effective programmer.
With continuing radio “reductions in workforce,” public service provides career options. Because there’s an intersection between radio and politics, the skills are transferable. The work is rewarding, and the experiences are fantastic.
Andy Bloom is president of Andy Bloom Communications. He specializes in media training and political communications. He has programmed legendary stations including WIP, WPHT and WYSP/Philadelphia, KLSX, Los Angeles and WCCO Minneapolis. He was Vice President Programming for Emmis International, Greater Media Inc. and Coleman Research. Andy also served as communications director for Rep. Michael R. Turner, R-Ohio. He can be reached by email at firstname.lastname@example.org or you can follow him on Twitter @AndyBloomCom.